Refunds and Returns
Overview
Better Business SA sells digital products — online courses and downloadable resources. Because these products are delivered and accessed instantly upon purchase, our refund policy reflects the nature of digital content under South African consumer law.
Please read this policy before purchasing. By completing a purchase on this website you confirm that you have read and understood these terms.
Digital Products: No Refund Once Accessed
We do not offer refunds on digital products once they have been accessed. This applies to all courses and downloadable content sold through butbetter.co.za.
This position is consistent with the Consumer Protection Act 68 of 2008 (CPA), which distinguishes between physical goods and digital content. Once a digital product has been accessed, there is no ability to return it in any meaningful sense. Access is granted immediately upon payment confirmation.
By completing your purchase you acknowledge that this is a digital product, that access is granted immediately, and that the no-refund policy applies once you have accessed the content.
When We Will Issue a Refund
We will issue a full refund in the following circumstances:
- Payment was successfully processed but access to the product was never granted due to a technical failure on our side
- You were charged more than once for the same product
- The product delivered was materially different from what was described on the product page
In any of these cases, contact us at business@butbetter.co.za within 14 days of purchase with your order number and a description of the issue. We will investigate and respond within 2 business days.
Technical Access Issues
If you have purchased a course and are experiencing difficulty accessing it, please contact us before assuming a refund is necessary. Most access issues are resolved within one business day and are caused by login problems, payment processing delays, or browser compatibility issues rather than faults with the product itself.
To report an access issue: email business@butbetter.co.za with your order number and a description of the problem. We will fix it.
Free Downloads
Free resources such as the AI Prompt Bible are provided at no cost. No payment is taken and therefore no refund policy applies.
PayFast Payments
All payments are processed through PayFast. If you believe you have been incorrectly charged or have a dispute regarding a transaction, you may also contact PayFast directly at payfast.co.za. We will cooperate fully with any payment dispute investigation.
Your Rights Under the CPA
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 where those rights cannot lawfully be excluded. If you have a complaint that we are unable to resolve, you may contact the National Consumer Commission at thencc.gov.za.
Changes to This Policy
We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of this website constitutes acceptance of the current policy.
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