Privacy Policy - Better Business SA

Who We Are

Better Business SA operates the website butbetter.co.za. We sell online courses and digital resources for South African business owners. Our contact email is business@butbetter.co.za.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what your rights are under the Protection of Personal Information Act 4 of 2013 (POPIA).

What Information We Collect

Information	How we collect it	Why
Name and email address	When you create an account or purchase a course	To create your account, deliver your purchase, and send order confirmations
Purchase and order history	Automatically when you buy a product	To manage your access to purchased products and handle any issues
Payment information	Entered at checkout via PayFast	To process your payment. We never store card details — PayFast handles this.
Contact form submissions	When you send us a message	To respond to your enquiry
Course progress	Stored in your browser’s local storage	To remember where you are in the course
IP address and browser data	Automatically when you visit the site	Security, fraud prevention, and basic analytics
Email address for marketing	Only if you explicitly opt in	To send you updates about new courses and resources

How We Use Your Information

To create and manage your account on butbetter.co.za
To deliver the courses and resources you have purchased
To send order confirmation and receipt emails
To respond to messages sent through our contact form
To send marketing emails, only where you have opted in
To improve the website and course content based on usage patterns
To comply with legal obligations

Legal Basis for Processing (POPIA)

We process your personal information on the following grounds:

Contract: processing is necessary to fulfil your purchase and deliver the product you bought
Legitimate interest: responding to enquiries, fraud prevention, and improving our service
Consent: marketing emails, where you have explicitly opted in. You may withdraw this consent at any time.

Who We Share Your Information With

We do not sell your personal information to any third party. We share it only with the following service providers, and only to the extent necessary to deliver our service:

PayFast (payfast.co.za) — payment processing. Governed by PayFast’s own privacy policy.
Afrihost — website hosting. Your data is stored on servers in South Africa.
Brevo (brevo.com) — email marketing, only if you have opted in to receive marketing emails.
WooCommerce / WordPress — our ecommerce and website platform. Data stored on our Afrihost server.

All service providers are required to handle your data in accordance with applicable privacy law.

Cookies

This website uses cookies for the following purposes:

Essential cookies: required for the website and checkout to function. Cannot be disabled.
WooCommerce session cookies: remember your cart and login state during your visit.
Analytics cookies: help us understand how visitors use the site. No personally identifiable information is collected through analytics.

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to purchase or access your account.

How Long We Keep Your Data

Account and purchase data: retained for as long as your account is active and for 5 years thereafter, as required for tax and accounting purposes
Contact form submissions: retained for 2 years
Marketing preferences: until you unsubscribe or request deletion

Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

Access: request a copy of the personal information we hold about you
Correction: request that we correct inaccurate or incomplete information
Deletion: request that we delete your personal information, subject to legal retention requirements
Objection: object to the processing of your information for direct marketing purposes
Complaint: lodge a complaint with the Information Regulator if you believe your rights have been violated

To exercise any of these rights, email us at business@butbetter.co.za. We will respond within 15 business days.

The Information Regulator of South Africa can be contacted at justice.gov.za/inforeg.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include SSL encryption on all pages, secure password hashing, and restricted access to customer data. No method of transmission over the internet is completely secure, but we take this obligation seriously.

Children

This website is intended for adults operating or starting a business. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information, contact us and we will delete it promptly.

Changes to This Policy

We may update this policy as our practices or the law changes. The date at the top of this page shows when it was last revised. We will notify registered users of material changes by email.

Questions about how we handle your data?